Concord 4 Default Installer Code

  1. Concord 4 Default Installer Code
  2. Concord 4 Default Installer Code

Sensor numbers (1 to 96 for Concord 4; 1 to 32 for Concord Express V4). 600 to 829 User codes used (0 to 229 for Concord 4; 00 to 15 for Concord Express V4). 830 to 835 Partition master code used (Concord 4 systems only). Page 34 Example 2: opening feature to be effective between 10 p.m. Monday through Friday (ending Saturday morning. Where is the email containing my authorization code? Overzealous spam filters may incorrectly identify the email containing your authorization code as spam and place it in your spam/junk folder. Please check your spam/junk folder. You may find the email message there. If you still can’t find the email, please contact us.

jQuery UI Tabs - Default functionality
Concord 4 Installation Manual
Concord 4 User Manual
Default Installer Code: 4321 Default Master Code: 1234
To enter programming mode press 8, Installer Code, 00. The keypad should read ”SYSTEM PROGRAMMING”. You must use an Alpha keypad and all partitions on the system must be disarmed. If you are using an Alpha keypad that will not be staying on site, you must delete the serial number when finished programming (Shortcut Number 10000, find the matching serial and then press D to delete). Or before entering programming mode press 8, Installer Code, 02 to enroll the keypad as a programming keypad only.

To programme a Concord 4, you must have an Alpha keypad and all partitions on the system must be disarmed. Once in programming mode, you can use A/B to scroll up and down through the menus and # to select/save or * to go back. 1 and 2 are used to toggle options On (1) or Off (2) and D is used to delete fields. There are also Shortcuts which work similar to programming locations, just type in the shortcut and it will jump you to that option, which is much easier than going up and down through the menus.

To exit programming mode press * repeatedly (could be once or could be 4 times depending where you are in programming) until the panel reads ”SYSTEM PROGRAMMING”. Next, press up (A) and it should now read ”EXIT PROGRAMMING”, press # to select.

To default the panel, get into programming mode, 8, Installer Code, 00. Once the system reads ”SYSTEM PROGRAMMING”, use B to scroll down until it reads ”CLEAR MEMORY”, press # then re-enter the Installer Code. The system will completely default and you will have to reprogramme it. The Installer Code will become 4321 and the Master Code will become 1234. If you have lost the Installer Code, you will need to replace the panel.

Cheat Sheet

This basic setup will be a good start for most Intrusion systems
Shortcut Number
Setting/OptionExample
Comms
Account Number0010 (for Partition 1*) XXXX2511
Phone Number01000Call central station to confirm1800838383
Dialer Abort0200615 Seconds (GE's minimum setting)15
Auto Phone test02001ON (2)2
Supervisory Time030024hr time to send test reports.0420
Phone Test Freq0303Days 1-2551
Next Phone Test0304Program the same as above1
SIA/CID Reporting010061=SIA 2=CID2
Line Fail Delay021310-240 seconds (D=delete)240
Open/Close Reports01004ON (2)2
Opening Reports06100 (for Partition 1*) ON (2)2
Closing Reports06101 (for Partition 1*) ON (2)2
Misc
Entry Delay0310 (for Partition 1*) 30-240 seconds30
Exit Delay0311 (for Partition 1*) 45-184 seconds60
Installer Code0001Default 43212511
Quick Arm0011 (for Partition 1*) 2 = ON, 1 = OFF2
Swinger Limit060151-22
System Tamper06109On (2)2
UL98 Options0702ON (2)2
Touchpad Panics06010ON (2)2
Output 1 Config1110101610-Configures as a BELL01610
Zone Programming083For help on programming Sensors go to the Zones tab above.

*To program a different partition, change the third number from 1 to whichever partition you wish to alter. For example, the shortcut for changing the account number of partition 1 is 0010; therefore, to change partition 3 use shortcut 0030.
Default Installer Code: 4321 Default Master Code: 1234.
There are 230 user codes available.
Installer Codes

The Installer Code can only be changed in programming mode, so you need the Installer or Dealer Code to change it. By default, the Dealer Code is not set; I would recommend not using it.
0001 = Installer Code (default 4321)
0002 = Dealer Code (default not programmed)
Adding/Changing/Deleting Codes

The Master Code can add/change/delete all regular user codes and partition Master Codes. You must change codes from the user menu. To gain access into the user menu, press 9, Master Code. The panel should read ”TIME AND DATE”. From here, you can use A/B to scroll up and down and select the User Code menu, where you can scroll through Regular Users, Partition Masters, and Master Code. Select a code to alter. If you wish to delete the code, just enter the system Master Code again instead of a new code. The system will recognize the Master Code and delete the current code.
Lost Codes

If you have lost the system Master Code, you have 2 options. First, you can attempt the back door into user programming using 9, Installer Code, 3, #. If this does not work, you have to default the panel. To default the panel, get into installer programming (8, Installer Code, 00) and when it shows ”SYSTEM PROGRAMMING”, use B to scroll down until it reads ”CLEAR MEMORY”, then press # and re-enter the Installer Code. The system will completely default and you will have to reprogramme everything. The Installer Code will become 4321 and the Master Code will become 1234.
If you have lost the system Installer Code, there is no way to access programming without the Installer or Dealer Code. Try 4321. If you have no luck, you will have to replace the panel.
The Concord 4 has 8 on-board zones, expandable to 96.
All wired zones need a 2K OHM resistor across the zone.
Learn Sensors Shortcut 080

Every sensor must be learnt in, wireless or hardwired. Usually the main boards 8 zones are already learnt in to zones 1-8, respectively. If you are adding a zone Expander or wireless zones, every zone must be learnt in individually. Select learn sensors, it will now ask you to select a partition and then a group (zone type). If you are learning in multiple zones, I would recommend learning them all in as Sensor Group 13 (standard perimeter zone) then changing them individually in the Edit Sensors menu later. This can make testing easier, as Sensor Group 17 (standard motion sensor zone) will not show up as an open zone when the panel is disarmed. Once the keypad reads ”TRIP SENSOR XX”, simply trip the zone that you wish to learn. One beep indicates the zone has learnt in and the keypad should jump to the next available zone to learn. You can easily shoot yourself in the foot when learning wired sensors in, especially if you are working in a busy building. I would suggest tripping each zone at the head end or Expander by shorting out the zone with a resistor. This way there is less room for error, as people move around in front of motions, etc. Otherwise, you may end up with your zone 5 learnt in as zone 2 and a huge headache.
Sensor Text Shortcut 081

If there is an Alpha keypad staying on site, it is always good practice to program in zone names. Select Sensor Text then scroll to select which zone you wish to program. Once selected, it will ask you for an Item Number from the word library. Each zone can have up to 16 items. An item is a word or a letter; letters are used if you wish to make your own word, not from the library. Here are some commonly used words:
View Entire Word Library

Delete Sensor Shortcut 082
Deleting sensors is simple, just enter the sensor number and press #.
Edit Sensor Shortcut 083

The Edit Sensor menu gives you the option of changing the partition and Sensor Group of zones. Once you have selected a zone, it will first ask you to assign it to a partition. Zones can only be in one partition; there is no option for a 'lobby' or 'common' area. Once you have selected the partition, it will then ask you to assign a Sensor Group. Here are some commonly used Sensor Groups:
View all Sensor Groups

Fire Zones

4 Wire Smoke:
To set up a 4 wire smoke detector, just wire it in as a normal zone and programme the sensor group as a

Keyswitch Setup

If you want to set a zone up so it will Arm/Disarm the panel when it is tripped, you will need a keyswitch zone. Learn the zone as a Sensor Group 28 in whichever partition you wish to access. Next, go to the shortcut Shortcut 0014 (for partition 1, for any other partition change the third digit of the shortcut to the matching partition: 0024 would be for partition 2, etc.) and tell the system which sensor will be the keyswitch for that partition. The keyswitch is now setup but you may want to change the style.
Shortcut 0015 (partition 1) changes the style of the keyswitch; by default, it is set as “Transition”.
(1) = Transition: The Keyswitch will Arm/Disarm whenever the sensor is opened. This should be used if you have a momentary push button.
(2) = State: This Keyswitch will Arm the partition when the sensor opens and Disarm the partition when the sensor closes again. Set for toggle switches or even doors.

Expanders

The Snapcard Expander (60-757) is an 8 zone Expander that plugs into the main board on the right hand side. On the Snapcard, only 6 zones are available to use for any sensor and the other 2 are dedicated as fire zones. The Superbus 2000 Expander (60-774) must be wired into the keybus and has 8 zones that can be used. Expanders do not get learnt into the panel like many other alarms, instead you must learn each zone in individually as if they were wireless zones. I would recommend adding the Expander to the panel and learn the zones in (Shortcut Number 080) using a resistor across the terminals, one at a time, rather than wiring each zone in and then trying to learn them in later. Be sure to short them with a 2K OHM resistor and not a loop of wire!
If you are removing or replacing an Expander, be sure to delete the serial number (Shortcut Number 10000, find the matching serial and then D to delete) to avoid a system fault.
The Concord 4 has one on-board Speaker and 2 on-board OutputsSpeaker

The Speaker output cannot be programmed and is set as a speaker driver for partition 1 only. You cannot connect Piezos or Bells to this output. The output can drive a single 8-ohm speaker or a multiple speaker circuit of 8-ohms or higher. When connecting two or more speakers, wire them in series. Wiring speakers in parallel can permanently damage the panel.
Output 1 and 2

Output 1 triggers positive when activated and output 2 triggers negative. The default configuration for these outputs is not ideal for a siren so I would recommend changing it to one of the settings listed in the table below.
Shortcut 11100 = Output 1 partition assignment (1-6)
Shortcut 11101 = Output 1 configuration (5 digit config, see below)
Shortcut 11110 = Output 2 partition assignment(1-6)

Concord 4 Default Installer Code

Shortcut 11111 = Output 2 configuration (5 digit config, see below)
Shortcut 0305 = Output trip time, if the output is momentary (1-12 seconds)
View all Sensor Groups

The Concord 4 can report on a phone line with its built in dialer or via a GSM
To setup a Concord 4 for reporting to a central station you can use the Cheatsheet in the Overview tab. However, if you want a more custom setup or are going to be using a GSM then read on.

Phone numbers/ Account

Shortcut 01000 Phone number 1
Shortcut 01010 Phone number 2 (backup number 1)
Shortcut 01020 Phone number 3 (backup number 2)
Shortcut 01090 Downloader phone number
Enter in the phone number that the central station has given you for the panel to dial; use numbers 0-9, C will enter a pause and holding down 7 or 9 will give you a * or #. You can use phone number 2 and 3 as backups if you have more than one number. If you use backup numbers, the panel will attempt to dial out 16 times alternating between the numbers. If you do not programme numbers 2 and 3, it will attempt to dial out 8 times on phone number 1 before generating a communication fail trouble.
To delete a phone number, press D from within the programming field and then # to save.
Shortcut 0010 Account number Partition 1
Shortcut 0020 Account number Partition 2
Shortcut 0030 Account number Partition 3
Shortcut 0040 Account number Partition 4
Shortcut 0050 Account number Partition 5
Shortcut 0060 Account number Partition 6
If using more than one partition, be sure to enter an account number for each partition; they can be the same account number. To program HEX digits, just hold the number key down.
Signals, Tests, Opens/Closes
When setting a Concord 4 up for monitoring, be sure to have a few questions answered by your install coordinator or monitoring station before you start:
  • Will the openings/closings be reported?
  • How often should it send a timer test?
  • Will it be reporting in SIA or Contact ID format?
By default, the panel will not report the arming or disarming of partitions. To enable this, be sure to programme these sections using 2 = ON or 1 = OFF
Enable the reports in Shortcut 01004
Shortcut 06101 Closing reports for Partition 1
Shortcut 06100 Opening reports for Partition 1
Shortcut 06101 Closing reports for Partition 1
Shortcut 06200 Opening reports for Partition 2
Shortcut 06201 Closing reports for Partition 2
Shortcut 06300 Opening reports for Partition 3
Shortcut 06301 Closing reports for Partition 3
Shortcut 06400 Opening reports for Partition 4
Shortcut 06401 Closing reports for Partition 4
Shortcut 06500 Opening reports for Partition 5
Shortcut 06501 Closing reports for Partition 5
Shortcut 06600 Opening reports for Partition 6
Shortcut 06601 Closing reports for Partition 6
Now for the test report. It is important to set this up or the monitoring station may assume there is a communication issue if they have not received a signal from the alarm within a certain time frame.
Shortcut 0303 Phone test frequency. How often should the panel send a test signal, in days. 1-255 days.
Shortcut 0300 Supervisory time. What time of the day should the signal be sent? Middle of the night is always good.
Shortcut 0304 Next phone test. When should the next phone test be sent? This should match phone test frequency.
Reporting Format. The Concord 4 offers 2 formats to report in, SIA or Contact ID. Be sure to check with your central station or the signals may not come through correctly.
Concord 4 Default Installer CodeShortcut 01006 reporting format. 1 = SIA 2 = Contact ID.

Disable Comms/No Phone line.

If your Concord will not be reporting, you may want to remove any comms programming so a ”FAIL TO COMMUNICATE” does not appear. By default the comms are not setup; however, programme these few shortcuts to be sure it is disabled.
Shortcut 0010 D to Delete
Shortcut 01000 D to Delete
Shortcut 01010 D to Delete
Shortcut 01020 D to Delete

Concord 4 Default Installer Code

Shortcut 02001 1 = Off
If you have no phone line wired in, you must program the system so that it will not show a ”PHONE LINE FAIL” fault.
Shortcut 0213 D to Delete

Pager Setup
Nope, get monitoring.

GSM
If using a GE 600-1053-3 GSM, there are a few steps you must take to initialize it:
  1. Double check the GSM SIM card has been activated. The serial number will be on the box the GSM came in and also on the top of the GSM above the SIM card. Make sure it is registered with Alarm.com.
  2. Power the system down then wire the GSM into the keybus on the board, Terminals 4, 5, 6. Wire the positive lead directly into the battery using the leads provided.
  3. Power the system up and wait 5 minutes.
  4. Enter programming and disable ”ACCESS CODE LOCK” Shortcut 0003 1 = OFF.
  5. Exit programming and wait another 5 minutes then enable the GSM by pressing 8, Installer Code, 3. Wait 10 seconds then press 1, Installer Code.
  6. Do not press any buttons on the keypads for the next 8 minutes. Once you have waited long enough, check the Status LEDS on the GSM, you should have the Red and Yellow LEDs on Solid.
  7. You can check the sensor text for sensor 96, it should now read the GSM serial number.
  8. If no signals have been sent, power the system down, confirm your wiring, power up and try these steps again. Be sure not to press anything at all other than listed above.
View GSM Status LEDS
The Concord 4 has a built in wireless receiver.
Wireless Zones

To add a wireless zone, you must go into Shortcut 080 and select an empty zone. Select the partition and sensor type. Once the keypad reads ”TRIP SENSOR XX”, simply trip the wireless zone. Some sensors have a learn button on them, some require the tamper switch to be pressed, others require you trip the zone. One beep indicates the zone has learnt in and the keypad should jump to the next available zone to learn.
Wireless Keyfobs

To add a wireless Keyfob, you must go into Shortcut 080 and select an empty zone. Select the partition the keyfob will have access to and then select the sensor type. Keyfobs must be learnt as sensor group 01 (if the panic button is loud) or 03 (if the panic button is silent). Once the keypad reads ”TRIP SENSOR XX”, hold down the arm and disarm button together until the keypad beeps.
The Concord 4 can have up to 6 partitionsTo swap between partitions press 7, 4, then the partition number,
Partition security must be turned off. Shortcut 0004 = Partition Security. 1 = OFF.Assigning Zones Shortcut 083

The Edit Sensor menu gives you the option of changing the partition and Sensor Group of zones. Once you have selected a zone, it will first ask you to assign it to a partition. Zones can only be in one partition; there is no option for a 'lobby' or 'common' area. Enter in the partition number where the zone will be assigned and press * to save.
Assigning Keypads Shortcut Number 10000

To assign a keypad to a certain partition, you must go into bus device programming. Shortcut Number 10000, find the matching serial number and press *. Now scroll down to the partition selection, press * then enter the partition number to which it will be assigned. Press * to save.
Assigning User Codes

Users can have access to more than one partition. To assign partitions you must be in user menu programming. From normal run mode:
1) Press 9, Master Code, 030
2) Now enter the 3 digit user number you wish to change
3) Press 5, for partition menu
4) Toggle on/off the partitions the user can access, 1-6
5) Press * to save and then 00, # to exit
Assigning Partitions

To assign a keypad to a certain partition, you must go into bus device programming. Shortcut Number 10000, find the matching serial number and press *. Now scroll down to the partition selection, press * then enter the partition number to which it will be assigned. Press * to save.
Deleting Keypads

If you remove a keypad or any other bus device from the system, you must delete it in programming. Shortcut Number 10000, find the matching serial and then press D to delete.
Keypad Volume

To change the volume of the keypad:
1) Hold down * and 0 until you hear a continuous beep.
2) Now hold down 1 to lower the pitch or hold 2 to raise the pitch.
3) Release the key at the desired tone.
Here are a list of faults and how to fix them. A fault is indicated by the keypad emitting 5 short beeps every minute. There should also be a message on the keypad. To silence the trouble beeps, just press * and wait for the keypad to scroll through everything. The trouble will only silence for 10 hours and return if the fault is not fixed.

Fault Messages:
AC Power Failure
Pretty simple, there is no AC getting to the panel, check your transformer and wire.

Low Batt
System low battery, replace the backup battery or recharge it if the power has been off too long. It should charge up and clear the fault within 24 hours. If not, look at replacing the battery and remember to check the charging voltage coming out of the battery leads.

Sensor Supervisory
The panel has not had a check in signal from the zone. This fault is for wireless zones. The most common cause is that the batteries are too low and need replacing. If it's a Keyfob or other zone that shouldn't be sending a supervised signal by itself then it should be reprogrammed. A Keyfob should be Sensor Group 1. View all Sensor Groups If the trouble still persists, you may need to replace the sensor.

Sensor Trouble
A sensor trouble can often be a wiring fault. Typically the zone should be Normally Closed, all wired zones need a 2K OHM resistor across the zone when it is closed and an open loop when the zone is open or activated. A sensor trouble can be caused by a short on the zone. Check your wiring and delete the zone and relearn it to be sure it is NC.

Sensor XX Low Battery
Another wireless zone fault. Replace the batteries in the identified zone. The trouble may take a while to clear. Try opening and closing the zone then press 1, Installer Code. If the trouble is still there, power cycle the panel and test the zone again to make sure the fault does not come back.

Sensor XX Tamper
Identify which zone is showing the tamper then check if the cover is on straight. If it's a hardwired sensor, double check your wiring and resistor value (all wired zones need a 2K OHM resistor across the zone). If it's a wireless zone, pull the sensor apart and identify the micro-switch/spring that works as the tamper and see if it is closing correctly. You should be able to take the wireless sensor to the keypad, hold the tamper shut with your hand and press 1, Installer Code. If the fault does not clear, it may be a faulty sensor.

Phone Failure Trouble
This fault appears when the panel does not see 50V (or thereabouts) on the RED/GREEN terminals (25 and 28). Check your phone line wiring. If you are not wiring in a phone line and don't want the trouble displayed then follow the instructions under the Comms tab.

Receiver Interference/Failure
If the receiver has not received a signal from any wireless device for 2 hours or something is jamming the signal, this fault will appear. Try and force a wireless zone to send a signal and see if the panel responds. Check the location of the panel as the receiver is built in. Make sure the antennas have clear room and should have the plastic covers installed around them.

Memory Failure
This can be a Checksum/Watchdog issue with the EEPROM. Try a power cycle and if the issue still remains, you may have to replace the board.

Auxiliary Phone Trouble
Could not find any info on this except that it is possibly a GSM trouble?

Aux Power Failure
Check the voltage coming out of Terminals 3 and 4. If it's lower than 12V, pull all the wires out and measure it again. If it increases then some device is pulling the voltage down. Add the device wires back in one at a time measuring to see which one is pulling it down. Once identified, check the wiring at the device as it could be a cable fault.

Bus Failure Unit XX
The panel has lost communication with a bus device. Go into programming and check all bus device serial numbers learnt in and see which one is missing. If you were using a temporary keypad for programming and have removed it, you may have to go back into programming and delete the serial number. Shortcut 10000 D to delete.

Ground Fault
A ground fault can appear if one of your devices has a short on it. Remove each of your zones and bus devices one at a time until the ground fault clears. Once you have identified where the fault is coming from, you can trace the cable. A ground fault can also be caused by a high voltage spike on the telco line.

Armed to Programming
This message will show up and the keypad will be unresponsive. This is caused when you disconnect your programming keypad without first exiting programming mode. This will also send a supervisory trouble signal to the monitoring station, if monitored.


Here is a list of some useful user functions:
Shortcut 0004
#+CODE+SENSOR NUMBERBypasses the sensorAlternatively arm the system when the zone is open and press #
*Check System Status and Memory*+* Check full status
7+2+(partition number)Changes to another partitionPartition Security must be off Shortcut 0004
7+6Check full memory

To access User Menu press 9 + CODE.
From here, you can use A/B to scroll up and down through the menu and # to select and * to go back.